AI first response
AI sorts each enquiry by content and drafts the reply and the update. It works only from the information your studio has given us and from already-published copy.
TRUST
Where AI stops and a person takes over
These are T-Node's operating standards. AI writes the draft; a person checks it before it ships. What we do not do by default, what we hold, and the sectors we do not serve are all here to read before you sign.
OPERATING STANDARDS
Three commitments
A person checks what matters
A person reviews before anything is sent or published. Wording about pricing, treatments, booking slots, or cancellations is always read by a person first. If a fact cannot be verified, it does not go out until it is.
Partial automatic replies for low-risk FAQs
Only questions whose answer does not change — opening hours, address, parking — are answered automatically. Which questions qualify is decided per studio and shared as a list.
Excluded questions — individual quotes, whether a treatment is suitable, questions about your health, holding a booking slot, complaints. A person handles these.
WHO DOES WHAT
What AI does / What a person does / What we do not do by default
Each row is one step. Read across to see where a person steps in.
| What AI does | What a person does | What we do not do by default |
|---|---|---|
| Sorts enquiries by content | Fixes sorting mistakes | Claims of medical effect |
| Drafts replies | Checks and corrects the facts, decides whether to send | Answers that amount to a health assessment |
| Drafts site and FAQ updates | Decides what may be published, gives the final check | Building a new booking system |
| Answers low-risk FAQ questions automatically, in part | Sets the scope of automatic replies and reviews it monthly | Running ads on your behalf |
| Picks out candidates for the FAQ | Handles exceptions and complex enquiries | Answering phone calls first-line |
| Organizes and orders update requests | Records and updates the agreement with your studio | Promising same-day replies |
WHAT WE HOLD
What we hold, and what we do not
What we hold
- Enquiry text and contact details
- Requested booking dates and preferences
- FAQ and site copy and images
- Public information such as opening hours and price lists
What we do not hold
- Treatment records or anything equivalent to clinical records
- Payment details and card numbers
- Staff HR information
- Your studio's accounting data
Retention period, storage location, and deletion on termination are set in the contract. We do not pass data to third parties.
ASYNCHRONOUS BY DEFAULT
Intake and publishing, in practice
| Intake | 24 hours a day, no cap on the number. Form, email, or chat. |
|---|---|
| Work in progress | Depends on your plan. When the limit is reached, new requests queue and we tell you where yours stands. |
| Checking and publishing | Handled in order on business days. The expected number of business days is agreed in the contract; we tell you in advance if it changes. |
| What we do not promise | We do not promise same-day replies. You can flag urgency when you send a request. We also do not promise more sales or more enquiries. |
FAQ IMPROVEMENT LOOP
Answers feed the next month
Every month we turn reply history into FAQ candidates; a person reviews and publishes them. Whether to publish is your studio's call. Candidates that are held back are kept on record.
Collected monthly A person decides what is published Held-back items stay on record
Sectors we do not serve
Medical institutions Dental Licensed professions Finance Multi-location chains
Read this, then talk to us
If there is something we cannot take on, we say so first, in the consultation.